Privacy Policy

Privacy Policy

This website is the property of Heart & Hand. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy policy our position regarding certain privacy matters.

This privacy policy covers all data that is shared by a visitor with us whether directly via https://heartandhand.co.uk or via email. This privacy policy may be updated by us from time to time so it’s best to check this occasionally.

Our Privacy Policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email. Certain businesses are required under the Data Protection Act to have a data controller. For the purpose of the Data Protection Act 1998 you can contract our data controller by email at [email protected]  

1. Information We Collect

In operating our website, we may collect and process the following data about you:

1.1 – Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.
1.2 – Information that you provide by filling in forms on our website, such as when you register to receive information, post a comment, etc or make a purchase.
1.3 – Information provided to us when you communicate with us for any reason.
1.4 – Billing information regarding purchases made through our website.

2. Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors to https://heartandhand.co.uk interact with the website so that we can continue to develop this website and make it a better experience for our visitors. We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

3. Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

3.1 – To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
3.2 – To meet our contractual commitments to you.
3.3 – To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
3.4 – If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
3.5 – Please be advised that we do not reveal information about identifiable individuals to our affiliates but we may, on occasion, provide them with aggregate statistical information about our visitors.

4. Storing Your Personal Data

4.1 – We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
4.2 – Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
4.3 – The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

5. Disclosing Your Information

5.1 – Personal information to third parties may be disclosed:

5.2 – This disclosure occurs when we sell all or a section of our business or assets to a third party.

5.2.1 – Personal information can be offered to any member of our company, such as subsidiaries, holding companies and their subsidiaries only if deemed appropriate.

5.2.2 – Legal requirements may mean a sharing of your information.

5.2.3 – Lowering credit risk and fraud protection may result in information disclosure.

6. Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

7. Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us at [email protected]